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Privacy Policy

A legal disclaimer

EGR Body Shop

Last updated: May 2026

EGR Body Shop respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal data we collect, how we use it, how we store it, and what rights you have.

This policy applies when you use our website, contact us, request a quote, book a repair, or use our services.

1. Who We Are

Business name: EGR Body Shop
Website: www.egrbodyshop.com
Address: Crown Farm, Eton Wick Road, Windsor, SL4 6PG
Email: egrbodyshop@gmail.com
Phone: 07479099955

For the purposes of UK data protection law, EGR Body Shop is the data controller of the personal information we collect and use.

Privacy Policy - the basics

2. What Personal Information We Collect

We may collect the following information:

  • Your name

  • Email address

  • Phone number

  • Address, if needed for invoices or services

  • Vehicle details, such as make, model, registration number, colour, and damage information

  • Photos of your vehicle or vehicle damage

  • Insurance claim details, if relevant

  • Payment and invoice details

  • Messages, enquiries, and communication records

  • Website usage information, such as IP address, browser type, and pages visited

We only collect information that is necessary for our business and for providing our services.

3. How We Collect Your Information

We may collect personal information when you:

  • Fill in a contact form on our website

  • Request a quote

  • Contact us by phone, email, text, WhatsApp, or social media

  • Bring your vehicle to us for inspection or repair

  • Send us photos of your vehicle

  • Make a payment

  • Use our website

  • 4. How We Use Your Personal Information

  • We use your information to:

  • Respond to your enquiries

  • Provide quotations

  • Book inspections and repairs

  • Carry out vehicle body repairs and related services

  • Contact you about your vehicle

  • Order parts or materials

  • Prepare invoices and payment records

  • Deal with insurance repair enquiries, where applicable

  • Keep business and accounting records

  • Improve our website and customer service

  • Send updates or marketing messages, where you have agreed to receive them

  • The UK GDPR requires businesses to give clear information about how they use personal data, including their purposes, retention periods, and who the information is shared with.

  • ubject Access Requests

  • You can ask us for a copy of the personal information we hold about you. This is known as a Subject Access Request.

  • In most cases, we will respond within one month. The ICO explains that individuals have the right to access and receive a copy of their personal data.

  • Complaints

  • If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

  • You also have the right to complain to the Information Commissioner’s Office, which is the UK data protection regulator.

What to include in the Privacy Policy

5. Our Lawful Basis for Using Your Data

We use your personal information under one or more of the following lawful bases:

Contract
When we need your information to provide a quote, book a repair, complete work, or provide our services.

Legal obligation
When we need to keep records for tax, accounting, insurance, or legal reasons.

Legitimate interests
When we need to run our business, respond to enquiries, improve our services, protect our business, or communicate with customers.

Consent
When you agree to receive marketing messages or where consent is required for certain cookies or online tracking.

The ICO explains that businesses should decide their lawful basis before using people’s data and explain this clearly in their privacy notice.

6. Sharing Your Information

We may share your personal information with trusted third parties where necessary, including:

  • Parts suppliers

  • Paint or material suppliers

  • Insurance companies

  • Payment providers

  • Accountants or bookkeepers

  • Website hosting or IT providers

  • Legal or professional advisers

  • Government, tax, or law enforcement authorities where required by law

We only share information where necessary and we do not sell your personal information.

7. Vehicle Photos and Before/After Images

We may take photos of vehicles for repair records, insurance purposes, quotes, or quality checks.

We may also use before-and-after repair photos for marketing, website, or social media purposes, but we will avoid showing personal information such as number plates where possible. Where a photo clearly identifies you or your vehicle, we will ask for your permission before using it for marketing.

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or damage.

This may include secure systems, password protection, limited access to customer records, and safe handling of paperwork and digital information.

Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your personal information in certain circumstances

  • Ask us to restrict how we use your information

  • Object to certain uses of your information

  • Withdraw consent where we rely on consent

  • Ask for your information to be transferred where applicable

The ICO confirms that privacy notices should tell people about their rights, including access, rectification, erasure, restriction, objection, and data portability.

To make a request, please contact us using the details in this policy.

Third-Party Links

Our website may contain links to third-party websites, such as suppliers, social media pages, or other services.

We are not responsible for the privacy practices or content of third-party websites. You should read their privacy policies before providing personal information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website.

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